The support ecosystem is structured in concentric circles: self-service documentation at the centre, community forums in the next ring, and direct support channels at the outer edge. Most questions are answered within the first two circles; direct support is reserved for account-specific issues and production incidents.

This documentation site is the primary reference. It covers architecture, concepts, capabilities, pipeline operations, and platform access. The search function indexes every page, code example, and configuration parameter.

The community forum is an open space for discussion, questions, and knowledge sharing among SDK users. Topics range from beginner questions about first-time setup to advanced discussions about multi-chain deployment strategies. The Ludopoly engineering team monitors the forum and participates in discussions regularly.

Paid tiers include access to direct support channels. Response times vary by tier — from 48 hours on Pro to 4 hours on Business and guaranteed SLAs on Enterprise. Support requests are routed to engineers with domain expertise in the relevant area (smart contract security, multi-chain deployment, pipeline configuration).

The platform status page provides real-time information about service availability, ongoing incidents, and scheduled maintenance windows. Subscribe to status updates via email or webhook to receive proactive notifications about events that may affect your workflows.